A fleet management system is not just for large companies, but also for single owner-operators. Whether you operate a single truck or 50, real time communication is important for all drivers to function efficiently. A lack of communication between dispatchers and truck drivers is a major business issue, as it’s difficult to track all of the problems instantly. Drivers can’t figure out the best route to avoid delays.

What is truck fleet management?

Truck fleet management is an operational solution to conduct truck driving activity efficiently. The key objectives are to ensure the productivity of truck fleets and improve driver safety. In addition, other fleet vehicles such as vans and cars can be all monitored together with trucks in the system

3 critical benefits of fleet management system for business

Forget about spreadsheets, use modern fleet management solutions to lift your operations. For example, truck communication system can provide real time data for your decision making process.

1. Boost drivers efficiency

Stay up to date on delivery of all truck drivers. Fleet management software offers a centralized data system of information and communications solution. As a result, it is easy to monitor fleet resources and situations that can negatively impact the business. From following the GPS tracking of all trucks on the road to simplifying the scheduling of the fleet, a fleet operation solution is the key to success.

2. Reduce fuel costs and keep track of vehicle maintenance

Fleet management systems can help you identify where excessive idling is, as well as which trucks are exceeding their daily mileage limits. This information can help clear up terrible route planning and ensure your company is running efficiently. You can review from fuel management with fuel cards, and in depth fuel tracking reports.

Getting notification regularly on vehicle performance is essential to supervise potential breakdowns and engine problems. Furthermore, fleet management solutions can form a preventive maintenance schedule based on the data points collected automatically from the software.

Identify and repair vehicle issues before breakdown instead of spending tons of resources on new equipment. Good vehicle maintenance means safer drivers and more savings on operational costs.

3. Grow customer satisfaction.

Customers want what they want, and they want it when they want it. They’re not shy about voicing their complaints, either. Today’s customers expect vendors to deliver on time, provide constant status updates, and be transparent in the delivery process. They also prefer companies that can adjust delivery based on their requirements. Fleet management software helps companies see truck driver’s journeys, vehicle tracking and react to problems quickly to improve customer service. Customers can also get a tracking app from the system to follow their order transit and arrival.

How do truck drivers communicate?

Truck drivers use CB radios and phones as their primary communication method. Because of its short range coverage, truck drivers can use CB radio in only some local areas. Smartphones are more prevalent in trucking communication. Truckers can communicate with each other during long drives, while check trucking mobile apps.

Truck communication system

Truck driving is a demanding line of work that can be extremely stressful. Conflicts arise constantly, and truckers need to communicate with dispatchers and other drivers. They may also have to do additional tasks, such as making extra stops in order to scan documents. Experiencing constant fatigue is not uncommon for truckers; sometimes, they even have to confront collisions and accidents.

According to research at the University of Michigan, trucker communicative abilities are influenced by the social isolation of driving. Truckers have their own language for communicating with each other, and it can be hard to understand if you’re not used to it. CB slang is developed and widely used by truck drivers for a long time. These slang words, like “10-4” and “bunkie,” have evolved over the years as truck drivers often find themselves misunderstood by dispatchers. And dispatchers criticize how inattentive truckers can be.

When you have clear communication and trusting relationships with your truckers, it’s the key to success.

Here are two tips you can better your communication, so that everyone’s on the same page.

2 tips to lift your truck communication

Tip 1: Engage and understand your truck drivers

Truckers are the backbone of your business. They are the ones who keep your goods moving and make sure that your customers get what they ordered. Be in their shoes, listen to their frustrations and help them create a healthier work environment. Learn about what frustrates them, or take time to ask them how they’re feeling. Show that you care for them. For example, try to respond quickly to their request and consider problems that truckers face in their transport.

Clear and concise communication is critical to trucking company, especially with truckers who may not speak English well. Avoid using jargon when speaking to your drivers, and double-check if you’re not sure they understood what you said.

Truck drivers should be given regular training programs, especially safety training. Truckers tend to drive 20,000 to 25,000 miles or more every year compared to ordinary drivers. While updating on trucking industry standards, truck drivers need to be reminded of the dangers of aggressive driving behavior.

Tip 2: Improve voice communication with push to talk hand held devices

Cellular systems offer more extensive and more consistent coverage than satellite based systems.

Safety qualification push to talk voice responder

“The introduction of cellular really allowed us to provide real time communications on things such as route updates or damaged cargo reports. You can really get real time communication on what’s going on with the delivery. And you can also have instant two way communication when the truck is pulled over”

Frank Moreno, vice president of marketing and product development for Cadec, Manchester

How will you be able to talk to your coworkers on the go if you have terrible voice quality?

A mobile communications solution is the perfect way to create seamless intercommunication on your laptop, tablet and smartphone. However, poor voice quality can be a major problem when you’re using a phone on a truck. It’s a nightmare to have to listen to your phone while you’re driving, especially when you are in large loud vehicles. This makes truckers distracted and can lead to accidents. But with rugged hand-held devices as AINA Voice Responder and Kepler can solve this problem with driver communications instantly.

“I tried calling in over my hand-held radio, and I couldn’t understand 1 word they said, and all they heard was a mumbled voice.

I called in with the AINA and boom, we had crystal clear comms”

Review from customer on Amazon

AINA Voice Responder allows you to to communicate effectively with just the tap of a button. This rugged hand-held device mounts onto existing infrastructure. The radio systems amplify the tablet or phone for all media, including turn-by-turn directions. The amplification effect have been proven from several customer cases to improve driver efficiency.

Remember CB radio?

AINA Kepler offers you the best alternative to CB radio, even when you have no network available. With device to device coverage (DMO), you can use Kepler anywhere. Plus, Kepler can be deployed on a private LTE or Wi Fi network with on premise or cloud server installation.

Kepler is a purpose-built all-in-one communicator with high speed network access, SIM card (DMO) in a rugged & loud handy form factor.

Want to improve your truck communication? Check out our full push to talk solution offer for transportation, trucking and logistics or Contact us.

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